uidoyen

We help small and mid-sized businesses automate operations and build AI-powered internal tools and customer-facing applications.

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101, R.T. Nagar, Bangalore, India - 560032

SupportAI

Project overview

SupportAI empowers customer success teams by integrating a retrieval-augmented generation (RAG) knowledge engine directly into live chat and support channels.

It accurately answers complex customer queries using internal documentation, resolves repetitive support tickets autonomously, and escalates edge cases with rich context to human agents.

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Category
AI Customer Experience
Service
Support Systems
Date
December 8, 2024
Client
OmniCare Tech
Software
Python, RAG, LangChain, Pinecone, Next.js
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